Refund policy

Thirty nights to change your mind.

Take it on a flight. If it wasn't what you hoped for, reply to any email from us within 30 days of delivery and we'll refund you in full.

You do not need to send the pillow back. There is no restocking fee, no return shipping cost, and we won't ask you for photos or a reason. Keep it or pass it on.

HOW TO REQUEST A REFUND Reply to your order confirmation, or email supportcentral.co@gmail.com with the name or email address you ordered under. We'll confirm within one business day.

MULTI-PACK ORDERS Refunds on two-packs and four-packs are all or nothing — we refund the full order rather than a single pillow out of a set, because the pack price came from a quantity discount.

WHEN YOU'LL SEE THE MONEY Refunds go back to the original payment method. We process them within 2 business days of your request. Your bank or card issuer typically takes a further 3–10 business days to post it, and that part is out of our hands.

WHY WE DO IT THIS WAY Whether a travel pillow works for you depends on your neck, your seat and how you sleep, and you can't know that until you've flown with it. We'd rather refund someone who hoped for more than have them feel stuck. Asking you to ship a pillow back would cost everyone more than it's worth.

WHAT ISN'T COVERED Orders more than 30 days past delivery. Orders placed fraudulently or with a stolen payment method.

DAMAGED OR WRONG ITEM Email supportcentral.co@gmail.com with a photo and we'll send a replacement or refund straight away. This sits outside the 30-day window and there's no time limit on it.

CANCELLING AN ORDER Email us before it ships and we'll cancel it. Once it's dispatched, the refund policy above applies.

Questions: supportcentral.co@gmail.com ROVE+